Active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener‘ is also ‘seen’ to be listening – otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.

What is the purpose of active listening?

Active listening is a technique that is used in counselling, training and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond and then remember what is being said.

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Examples of active listening

Demonstrating concern or paraphrasing to show understanding.

Nonverbal cues which show understanding such as nodding, eye contact, and leaning forward.

Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I understand”.

What are the benefits?

Active Listening Skills – Advantages of Active Listening

Active listening enhances your ability to absorb and pass on the data and information given during the exchange. By developing your skills and techniques to actively listen to your communications will offer your listeners greater clarity and empathy.

Why is listening important

Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. … If there is one communication skill you should aim to master, then listening is it. Listening is so important that many top employers provide listening skills training for their employees.

There are five key active listening techniques you can use to help you become a more effective listener:

  • Pay Attention. Give the speaker your undivided attention and acknowledge the message. …
  • Show That You’re Listening. …
  • Provide Feedback. …
  • Defer Judgment. …
  • Respond Appropriately.

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